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Senior Guest Service Coordinator

Are you an extraordinary Senior Guest Services Coordinator who prides yourself in delivering Gold Star services to your customers, and clients?  Do you believe in adding your special touch in creating memorable experiences?

At Vantage Resort Realty, nestled in beautiful Ocean City, Maryland, we pride ourselves in creating those same experiences for our guest.  The only thing missing is YOU!

Position Goals and Responsibilities:

This position is responsible for establishing a high standard of Customer Service for all clients, creating a perception of approachability and a welcoming environment:

  • Oversee and manage a team of seasonal guest coordinators ensuring guests receive high quality service and a flawless vacation.
  • Process guests check-ins/check-outs
  • Ensure all Guest Lodging Agreements are returned within 5 days, including contacting clients with outstanding agreements
  • Process Guest Lodging Agreements & payments
  • Run daily and weekly arrival, cleaning & linen reports
  • Provide sufficient documentation of guest interactions & transactions
  • Prepare check-in packages
  • Deliver “WOW!” to all guests,- whether its arranging for a bottle of champagne in their room or supplying a gift basket for a special anniversary, surprise the guest and make their vacation with Vantage special
  • Demonstrate and promote a strong commitment to providing the best possible experience for all guests
  • Sell the value of Vantage Resort Realty (Vantage) to all inquiries, via telephone and in-person
  • Responsible for thorough understanding and effective performance of Vantage’s Client Management Database, Barefoot
  • Respond to all guests requests and follow guest conflict resolution protocols through to assure a satisfactory outcome and compliance
  • Offer guests assistance when needed and possible
  •  Provide a variety of administrative and miscellaneous support to the Vantage team to ensure a successful season and promote client and guest retention:
  • Maintain an organized work area, ensuring the lobby and Front Desk area are cleaned daily
  • Assist Vantage team whenever possible with guest/client concerns

Qualifications

To be considered for this position all candidates must have the following:

  • High School Diploma
  • Valid Driver’s License and reliable transportation
  • Experience in Hospitality and or Customer Service, preferred
  • Must be proficient in Microsoft Suite, additional computer skills a plus
  • Weekend availability
  • Applicant MUST have the following skills
  • Strong listening, oral, and written communication skills
  • Analytical thinking and problem solving
  • Ability to develop professional relationships with clients, establishing trust
  • Acute sense of urgency, with strong time management skill
  • Ability to prioritize and multi-task

Applicant MUST have the following skills

  • Strong listening, oral, and written communication skills
  • Analytical thinking and problem solving
  • Ability to develop professional relationships with clients, establishing trust
  • Acute sense of urgency, with strong time management skill
  • Ability to prioritize and multi-task

Vantage Realty reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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