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Customer Service Representative

Come join a team whose goal is to revolutionize the way we engage with our Travelers so they have a positive and memorable experience. 

Our goal is to turn lemons into lemonade by providing top notch customer service.

As a Customer Service Representative with MetaCoastal you will work with our various properties across the US, Mexico and the Caribbean, ensuring a seamless client experience.

Who You Are:

  • Exceptional Customer Service Focused
  • Problem Solver
  • Excellent Communicator
  • Seeking a challenging yet Rewarding Career
  • Excellent Multitasker
  • Great Listener

Job Requirements:

  • High School Diploma, Associate degree or Higher- Education requirement may be substituted by relevant 1-3 years of experience in customer service
  • Ability to type 30-40 WPM
  • Proficient in MS Suite, including Oracle is a plus
  • Fluency in Spanish is a plus
  • In this role you will be responsible for:
  • Providing customer service and problem resolution to traveling clients over the phone
  • Coordinating client relocations when necessary
  • Running reports
  • Assigning and processing work orders
  • Updating client accounts
  • Cultivating working relationships with vendors to ensure excellent service
  • Keeping all parties abreast until resolution occurs
  • Other relevant task as assigned

Who We Are:

MetaCoastal, LLC is a shared services company that services Travel Advantage Network, Beachtree Properties, Elevate Cleans and Vantage Resort Realty. Our vision is to be the preferred resource for clients, delivering innovative business solutions. Our employees work together to develop original, cutting-edge approaches with an emphasis on ensuring our clients achieve their mission.

What We Offer:

  • Flexible Scheduling
  • Relaxed Dress Code
  • Ability to work 30-40 hours
  • Rotating work from home schedule
  • A Culture Committed to Promotion from Within
  • Opportunity to earn personal travel points- for destinations including Hawaii, Mexico and Costa Rico
  • Health, Dental, Vision
  • PTO
  • Paid Holidays including 2 Floating Holidays per year
  • 401k Program
  • Fun work environment with monthly on site events including book clubs, picnics, contests and celebrations
  • Employee Recognition and giving back to the community
  • Free Parking

Ready, Set, Apply Today

MetaCoastal, LLC reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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