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Property Relations Coordinator

Embark on an exciting adventure in the vacation rental industry!

Vantage Vacation Rentals takes a fresh, outside the box approach to the vacation rental market. We believe that vacations are not just about location, they are about the total experience.  Our team of experienced real estate and hospitality professionals are committed to providing an exceptional vacation experience for our property owners and our guests. 

We are seeking a driven, growth-oriented property relations professional to serve as a liaison between Vantage Vacation Rentals and the property owners in Ocean City, MD. This is a rewarding opportunity for an individual with excellent customer service and data entry skills who has a passion for facilitating incredible vacation experiences. 

Job Summary:

  • During rental season- assist with guest related issues that require owner's assistance to resolve
  • Inspect property pre-season, post-season and monthly during season in order to make recommendations on upkeep, maintenance, and décor to maximize reservations and guest satisfaction
  • Perform weekly inspections on units as needed
  • Proactively review each client’s property occupancy calendar for vacancies
  • Upload and Input new property listings into the computer system; ensure owner and property information is up to date and accurate
  • Review Guest Satisfaction Surveys, and work with owner to address any issues that were brought up that we can control

Who You Are:

  • Self-motivated, highly driven, professional
  • Detail-oriented, data-entry-savvy
  • Ability to develop professional relationships with clients, establishing trust
  • Acute sense of urgency, with strong time management skills- regularly beating deadlines with accurate work
  • Strong listening, oral, and written communication skills
  • Ability to prioritize and multi-task
  • Able to work flexible schedules
  • Weekends will be required during rental season

Qualifications:

  • AA in Business Management, preferred
  • 3-5 years Account Management and/or Customer Service experience
  • Must be proficient in Microsoft Suite, additional computer skills a plus
  • Data entry experience (required)

We offer:

  • Collaborative, inviting, fast paced, team environment
  • Health, Dental, Vision
  • PTO
  • Paid Holidays including 2 Floating Holidays per year
  • 401k Program
  • Tuition Reimbursement

Vantage Resort Realty is an equal opportunity employer

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