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HelpDesk Support Specialist

MetaCoastal, LLC is a shared services company, founded in 2015.  MetaCoastal provides its’ clients with centralized services and an operating model that works collaboratively with its’ clients to achieve their goals. Providing the tools and talent needed to get the job done, with services to include: Marketing and Communications; Human Resources; Information Technology; Finance and Accounting; Legal; and Client Services / Inventory and Yield Management.


Our Mission:

Working together to develop original, cutting-edge approaches with an emphasis on ensuring our clients achieve their mission.


Our Vision:

To be the preferred resource for clients delivering innovative business solutions.


Position Summary:         

This position participates in the diverse job tasks of the Information Technology Department including by not limited to general support of hardware and software, printers, network devices, and related IT equipment, as well as limited network and server related support. 



Primary Goals and Responsibilities:

  • Support LANs, WANs, VPNs, and Internet connectivity (networking)
  • Review and maintain system backups/restores
  • Maintain organization of IT Department to include workspace, server room and network closets
  • Help troubleshoot problems reporting by users via phone, email, ticketing system and in-person
  • Record and track tickets and projects within ticketing system
  • Manage Active Directory to include users, groups, OUs and group policy
  • Build in-depth knowledge of all software used in the Enterprise in order to provide technical support
  • Provide telecom support and maintenance
  • Work with software and hardware vendors to request and manage support requests.
  • Administer desktop computers, printers, phones, smartphones, software deployment, security updates, and patches
  • Provide new user setup and training
  • Maintain hardware/software inventory
  • Create and/or maintain IT documentation


Additional Responsibilities (to be performed as needed):

  • Provide support of all entities supported by Shared Services which may require travel to remote sites
  • Collaborate with Application/Development Team when needed to solve problems and/or complete projects
  • Project work as needed/assigned
  • Other duties as needed/assigned


Qualifications and Education:

  • Associate’s Degree in Information Technology preferred
  • 1-3 years Help Desk/IT Support experience in a midsize corporate environment
  • Technical certifications a plus (MCSE, A+, etc.)


Computer Skills:

  • Active Directory, DNS, DHCP
  • Exchange 2013 Administration
  • Windows 7/10 Administration
  • Group Policy
  • WLAN
  • Backup/DR Technologies
  • Anti-Virus/Anti-Malware


Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and talk/listen. The employee will be required to stand and walk as well as frequently lift and/or move up to 50 pounds. The employee must be willing and able to work under desks and tight spaces while troubleshooting and/or installing equipment.

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